Shipping policy

At MONZ1E, we are committed to delivering your products safely, securely, and in a timely manner. Please read our shipping policy carefully to understand how we handle deliveries, potential delays, and lost parcels.

1. Shipping Locations

We currently ship to all Australian states and territories. International shipping is not available at this time.

2. Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Orders placed on Friday 8pm will be processed on the next business day. 
  • Orders placed on the day before public holiday 5pm will be processed on the next business day. 

3. Estimated Delivery Times

Delivery times vary depending on your location:

Location Estimated Delivery Time
Metro Areas (e.g. Sydney, Melbourne, Adelaide) 2–5 business days
Regional & Rural Areas 5–10 business days
Remote Locations Up to 14 business days

Note: These are estimated times and may vary due to Australia Post disruptions or peak seasons (e.g. Christmas, public holidays).

4. Shipping Rates

  • Shipping rates are automatically calculated at checkout using Sendle, based on your delivery address, parcel size, and weight.

  • You’ll see the exact shipping cost before confirming your purchase.

  • We offer free shipping on all Australian orders over AUD $60 (applied automatically at checkout).

Note: Shipping discounts or promotions will be clearly displayed on our website when available.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your parcel’s progress.

6. Delivery Delays or Disruptions

While we strive to deliver all parcels on time, shipping delays may occasionally occur due to:

  • Natural disasters (floods, bushfires)

  • Public holidays

  • Courier issues or peak demand

  • Local COVID-19 disruptions

In such cases, we will notify you via email and continue to monitor the situation closely.

7. Lost or Missing Parcels

If your parcel has not arrived within 14 business days from the shipping confirmation:

  1. Please check your tracking number and confirm with your local post office.

  2. Contact our support team at micmadesigns@gmail.com with your order number and tracking details.

We will:

  • Investigate with the shipping provider

  • Offer a replacement or refund if the parcel is confirmed lost

8. Incorrect Address

Please ensure your delivery address is correct at checkout. MONZ1E is not responsible for parcels delivered to incorrect addresses provided by the customer. If your parcel is returned to us, we will contact you to arrange redelivery (additional charges may apply).

9. Signature and Safe Drop

All orders are shipped with authority to leave unless otherwise requested. If you're concerned about parcel theft, please choose an address where someone can receive the parcel.

If you have any questions or concerns about your order, feel free to contact us at support@monzie.com.au — we’re here to help!